Randall R. Foreman
Denver, Colorado     (720) 482-9775     rrfore@comcast.net     www.linkedin.com/in/rrforeman/

 

Computer and Educational Professional - 20+ years of involvement in IT and educational fields, with broad-based computer/networking knowledge and a desire to work with students in this field of study. I have studied all the major programming and mark-up languages as they developed, have intimate familiarity with fundamental data types and operators, and I periodically use many of these tools and technologies. Additional areas of accomplishment include

·   The educational process, learning objectives, and logically progressing supporting topics

·   Experienced in group presentation and instructional videos

·   Organization, attention to details, and having excellent English language and writing skills

·   Follow current social trends, technologies, and computer industry vernacular

EDUCATION, TRAINING, & CERTIFICATION

·   Bachelor of Arts (BA) - University of Colorado, Boulder, Mathematics Major and Computer Science Minor. Coursework covered advanced mathematics topics, programming fundamentals, and computer languages such as C, Pascal, FORTRAN, and Assembly. Computer Science GPA 3.65

·   Colorado Department of Education, 3-Year Substitute Teaching Authorization.

·   Passed the mathematics Place Exam for Colorado teacher licensing, August, 2014.

·   Network+ Certification (CompTIA) - Network topologies, devices, protocols, and tools.

·   Security+ Certification (CompTIA) - Host and network security, vulnerabilities, and procedures.

TECHNICAL SKILLS, KNOWLEDGE, & EXPERIENCE

·   Applications: Microsoft Windows/Office/SharePoint, Adobe Connect/Captivate, Linux Command-line tools/scripting

·   Languages and Markup: HTML/DOM, CSS, XML, PHP, SQL, .Net/C#, C++, JavaScript, Regular Expressions

·   Networking: Sub-netting, Server and Firewall Configuration, Routers, Switches, Topologies, PKI, VLANs

·   Major TCP/IP Network Protocols, and OSI Network Model

Non-Major Coursework and Continuing Education

·   Finance, Accounting, Business Marketing, Individual Income Tax Preparation, Series 7 Securities Licensing, and Real Estate Brokerage Licensing (twice over a 10 year period).

·   An avid reader of the ongoing financial crisis, I derived an understanding of our monetary system, how fiscal/monetary policy is implemented, and several economic schools of thought.

PROFESSIONAL EXPERIENCE

Westwood College Online, Academic Affairs Department Faculty, December 2010 to September 2013.

·   Developed curriculum and maintained online curriculum for 3 schools (about 300 courses)

·   Supported several hundred remote instructors through a ticketing and course repair system

·   Used the Blackboard LMS virtual learning environment

·   Updated course content using HTML/CSS/JavaScript

·   Imported/exported quiz banks within the Blackboard courses

·   Created/managed/embedded multimedia within HTML

·   Acted as technical support for a small Academic Affairs department

·   Wrote scripts to automate lengthy and error-prone tasks (primarily used .NET and C# for this)

·   Performed some list processing using a desktop database (Microsoft Access)

·   Trained our department in basic HTML and on the current state of HTML5/CSS3 technology with possible avenues for use in courses.

 

DirecTV Call Center Database Support, August 2008 to April 2010.

·   Support database administrative position during the roll-out of a new CRM call center solution.
Supported, managed, and maintained more than a dozen MS Access databases.

·   Performed daily generation of files for upload into a remote CRM Call-center management database (Oracle/Siebel CRM), using MS Access to generate these upload files.
Worked extensively with queries, tables, data types, import/export specifications, VBA, reports, and forms.

·   Built nearly a half dozen MS Access databases from scratch.

·   Provided technical support in MS Excel worksheet VBA and formulas to the call center supervisors.

·   Basic C#/.Net programming.

o   Query/update the remote CRM data servers using web services (SOAP).

o   List processing, manipulating local data stores (in each of the MS Office applications).

o   Web-scraping via COM automation and sockets.

o   Generally automating as much work as possible.

·   Supported CRM users via creation of profiles, password resets, and report writing (formatted querying with built-in graphing)

Time-Warner Cable Call Center Customer Service Phone Agent, Jan 2007 to Mar 2008.

·   Provided a wide range of customer account management services, from billing and payments through sales and new orders.

·   Took customer phone calls, using CSG Systems database for data recording and update.

Independent Contract to Create a Database for a Church Bible Study Group, Nov to Dec 2006

·   Constructed from scratch an Access database for the purpose of tracking class rosters and enrollment.

·   Created several related data-tables, forms, reports, and table-specific SQL commands to query for record-sets.

Davita Renal Healthcare, HR Call Center Database Support, March to Dec 2006.

·   Provided staff support to the disability human resources department during a merger of two companies, Davita and Gambro Renal Healthcare.

·   Performed HR Specialist work of tracking leaves of absence, corresponding with Clinic Managers and Human Resource Managers by Email and Fax, and document management.

·   Managed a medium-sized Microsoft Access database.

o   Created custom database queries

o   Set up and trained a colleague on the use of a specialized database query.

o   Wrote Visual Basic routines to prepare for eventually moving all data to an integrated web-application database.
 

·   Created automation programming (C++ and Visual Basic) to speed some highly labor-intensive tasks such as mass-emails, mass print-outs of customized fax cover sheets, and mass search engine list processing.

·   Saved hundreds of man-hours and money by automating tasks using self-created computer programs. Manual processing of these tasks would have involved multiple people and a prohibitive consumption of time.

Work experience prior to 2006 primarily involved customer service (both face to face and via call center contacts) in a number of organizations, including ATT Broadband, Qwest Communications, and Dish Network. Details are available on request.